An approved answer library
Your hours, prices, policies and common questions, written once and approved by you. Replies are sent only from answers you approve.
01 — Who it’s for
For busy front desks that can’t keep up with messages
The phone rings while the inbox fills up. Questions about hours, prices and parking sit for two days, and by then the customer has booked somewhere else. Quote requests get buried under newsletters.
Inbox Care answers routine questions in your shared inbox and website messages from a library of answers you approve, and passes everything else to you. Inbox Plus adds Facebook and Instagram messages and Google profile chat. Replies fit your industry: clinics, restaurants and hotels, shops and law firms each get a matched specialist role. Clinics: no patient health information is handled at launch.
02 — What you get
How the inbox is handled
Business-hours replies
Monday to Friday, US business hours. Within 1 business day on Inbox Care; same business day on Inbox Plus for messages received before 3 pm.
Same-day handoff
Booking and quote requests are passed to you the same day, with the customer’s details filled in.
Escalations go to you
Refunds, complaints, legal threats and anything health-related come straight to you and are never answered from the library.
Matched to your industry
A specialist role for healthcare, hospitality, retail or legal intake, depending on your business.
Weekly summary
What customers asked that week, so you can update your website, your answers or your prices.
03 — Packages and prices
Packages, limits and turnaround
Monthly
Inbox Care
$395/mo
- Replies to your shared inbox and website messages
- Replies sent from answers you approve
- Escalations to you
- Weekly summary of what customers asked
- Limits
- Up to 150 conversations a month, 1 channel
- Turnaround
- Replies within 1 business day
Monthly
Inbox Plus
$695/mo
- Everything in Inbox Care
- Facebook and Instagram messages
- Google profile chat
- Limits
- Up to 400 conversations a month, 3 channels
- Turnaround
- Same business day for messages received before 3 pm
Written channels only: no phone answering or live chat. Coverage is Monday to Friday, US business hours. Back Office bundle: Books Essentials, Inbox Care and one Workflow Fix for $675 a month, Workflow Fix included, with a 6-month minimum.
Prices in US dollars. Fixed packages under $1,000 are paid upfront; from $1,000 it is 50% to start and 50% on delivery. Monthly plans are billed in advance on the 1st, with 30 days’ notice to cancel and no long contract. Every limit is written into your proposal, unused allowance doesn’t roll over, and work beyond a limit is offered as an upgrade or quoted at $95 an hour in 30-minute blocks before it starts.
Founding terms, until 31 January 2027
The first five paying clients get 50% off the first month of one monthly plan, or 15% off one fixed package. After delivery you're asked for a short debrief and an optional case study that you approve before anything is published. The discount stands if you say no.
04 — How it works
From brief to answered inbox
Brief
Tell us which channels you use, roughly how many messages arrive a month, and the questions that come up most.
Propose
You get a written proposal with channels, volume, reply times, price and roles. Access is set up in your own accounts, never by emailing passwords.
Make
The answer library is drafted from your website, policies and past replies, and you approve it before anything is sent.
Deliver
Messages are answered within the plan’s reply time, handoffs arrive the same day, and a summary comes weekly. Cancel with 30 days’ notice.
05 — Specialist roles
The line-up for this work
- Customer ServiceDrafts the answer library and handles routine replies.
- Support ResponderWorks through the inbox, tags conversations and hands off bookings and quotes.
- Healthcare Customer ServiceFor clinics: scheduling and general questions only, with no patient health information at launch.
- Hospitality Guest ServicesFor restaurants, hotels and venues: reservations, hours and event questions.
- Retail Customer ReturnsFor shops: orders, returns and exchanges within your policy.
- Legal Client IntakeFor law firms: first-contact questions and consultation requests, with no legal advice.
One industry specialist is matched to your business. Your proposal names the roles for your actual brief, coordinated by an Engagement Lead, and the founder stays your single point of contact.
06 — Questions
Straight answers
What happens with complaints or refund requests?
They come to you. Refunds, complaints, legal threats and anything health-related are never answered from the library.
Do you answer the phone or live chat?
No. Inbox handling covers written channels only: email and website forms, plus Facebook, Instagram and Google profile messages on Inbox Plus.
We’re a clinic. Can you handle patient messages?
Not patient health information: it is excluded at launch. For clinics the service covers a general enquiries inbox for hours, directions, new-patient paperwork and booking requests. Anything about symptoms, results or treatment goes straight to you.
What counts as a conversation?
One customer’s thread on one topic, however many messages it takes. Over the limit, you’re offered an upgrade, or the extra is quoted at $95 an hour before any work.
What about evenings and weekends?
Coverage is Monday to Friday, US business hours. Messages that arrive outside those hours are answered the next business day.